Pampered Pets Resort

Call Us Now (08) 8390 2237

House Rules for Dogs

Vaccinations

Vaccinations are a passport to a healthy, happy and social Boarding Kennel and Pampered Pets Resort deems them as essential.

All Boarding Dogs require a current C5 Vaccination to be able to board. This vaccination covers;

  • Parvovirus
  • Distemper
  • Hepatitis
  • Para influenza
  • Bordatella

Note: Dogs that receive the new 3 yearly vaccination must still have a yearly canine cough vaccination.

Most vets suggest a two week quarantine period after vaccinating your pet as some times your pet may develop a mild case of Canine Cough or have a mild reaction to the vaccination. Pampered Pets Resort errs on the side of caution and asks for a 3 week quarantine period.

If your pets vaccination is about to lapse prior to boarding or during the boarding period and you are unsure as to vaccinate or not please call the office on 08 8390 2237 as we don’t like to disappoint.

Flea, Tick & Worm Treatments

Pampered Pets Resort insists on all boarding guests to have been treated for Fleas and Worms at least two weeks prior to boarding as per the Victorian Code of Practice for Boarding Kennels. This is separate from Heart Worm prevention (Round worm, Tape Worm and Hook Worm are Zootic and can be passed from pets to people)

Any dogs coming into the kennel that are found to have fleas or worms will receive immediate treatment at the owners cost.

Tick Treatment must be up to date for pets arriving from regions susceptible to ticks. (Northern Territory, Queensland and New South Wales)

Safe Transfer

All dogs entering or exiting Pampered Pets Resort must be on a leash from the car park to the office or from the office to the car park. Your pet’s safety is important to us and as cars are coming and going regularly and not all dogs are friendly we insist  your pet being in your control. (The legally means on a leash)

Check In and Check Out Hours

Pampered Pets Resort offers 24 hour care to your pets; however our standard reception hours are between 9 am to 5 pm Monday to Friday, 9 am to 1 pm Saturday and Sunday between 3 pm and 5 pm.

Reception service may be provided outside of these hours with prior arrangement but a fee of $100 will apply

Rates

All rates are based on your companion’s weight and on twin share accommodation. Pampered Pets Resort has a buddy policy that we recommend for most dogs.

Payment

The balance of your boarding, transport and services is to be paid in full on or prior to departure.

Veterinary Assistance

The health and safety of your companion is important to us and sometimes they may fall ill or become injured during their holiday. Pampered Pets Resort will seek veterinary assistance and treatment from their usual vet where possible and in a case of an emergency with one of our vets in a timely manner.

Medication

Pampered Pets Resort will administer oral, topical, eye and ear medications. Pampered Pets Resort will only accept medication that is directly labeled by the prescribing veterinary clinic. Medications that do not have a clear, unaltered veterinary label displayed on the packaging and medicines that are out of date or have been tampered with, will not be accepted or administered. This does not include off the shelf natural, homeopathic or alternative treatments. (This is a National Legal requirement)

Food

Pampered Pets Resort chooses to feed quality premium foods that do not contain preservatives or additives. If your companion has special dietary requirements we are happy to feed your own foods as long as it is pre packaged in meal portions and labeled with your pets name.

Personal Belongings and Bedding

Pampered Pets Resort provides all guests with everything they need whilst holidaying. Each guest receives a Kuranda trampoline bed, soft fluffy blanket, shower proof jacket and stainless steel drinking bowl. Safe toys and treats are plentiful. We can accept a small reminder of you i.e.  An old T-shirt.

Please be aware that this item may be destroyed or lost. Pampered Pets Resort holds no responsibility for any items brought into the facility with any pet

Entire Dogs

If your dog is an entire male or female, they may not be played with other dogs. It is not a reflection on the dog, as entire animals can be social and well behaved. It is more the dynamics of a pack that may cause it to become unstable and lead to fights and non social behavior.

Bathing

Your companion will spend much of his day and early evening playing; as a result they will become dirty. To ensure your dog returns home feeling, looking and smelling like a V.I.P all dogs who stay 5 nights or more will receive a complimentary bath and brush

Please Note

  • Pampered Pets Resort reserves the right to refuse admittance to any pet that does not have proof of current vaccination, displays signs of having a contagious condition or demonstrates aggressive behavior or is in season.
  • Our prices, policies and hours are not negotiable and are subject to change without notice.
  • Pets may be viewed via our face book page
  • Should your companion be matted at check in he/she will not be bathed for departure